Analysis of interpersonal communication processes in digital factory environments

Abstract

The paper outlines the scope of influence of digital factory on the interpersonal communication process and the exemplary description of them. On the basis of a brief description about the theoretical basic concepts of the digital factory occurs the illustration of communicative features in digital factory. Practical coherences of interpersonal communication from a human oriented view were analyzed in Volkswagen AG in Wolfsburg in a pilot project. A modeling method was developed within the process analysis. This method makes it possible to visualize interpersonal communication and its human oriented attribute in a technically focused workflow. Due to the results of a developed inquiry about communication analysis and process models of modeling methods it was possible to build the processes in a suitable way for humans and to obtain a positive implication on the communication processes. © 2009 IFIP.