Challenges and Benefits of Knowledge Management Practices in Electronic Government

Abstract

Electronic government or e-government is an information and communication technology application that aims to provide more open communication between governments, citizens, businesses, and other non-profit companies. In those interaction processes, there are knowledge transfer or exchange methods that must be covered and managed to accomplish the goal of e-government application. Moreover, knowledge, rapidly evolving, is increasingly recognized as a robust strategic resource for efficiency by all types of organizations and institutions either private or public. As the recommended solution, those processes can be covered by knowledge management (KM) method. This paper directs to present insight into benefits and challenges for KM implementation in e-government. A total of five research papers have been reviewed by using a systematic literature review method mentioned Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA). As a conclusion, there are five benefits and six challenges for KM implementation in e-Government.