The study of public perceptions on the quality service of Trans Mebidang Bus

Abstract

Transportation is a pivotal thing that supports everyday human life and the movement of logistics goods. The transportation system is said to be good if the cost is economical and affordable. However, it seems that the city of Medan has not been implemented, costs are only determined by the government and public transport organizations without involving the community. The low quality of services in terms of safety, comfort, feasibility, ease and efficiency of public transport, provide a feeling that is less comfortable and safe for users of public transport services. The increasing number of people using private vehicles in the city of Medan increases traffic congestion which results in longer travel times, due to many vehicles and lower speeds. The point is that private vehicle users cause congestion, inefficiency in the use of road space, and reduce road capacity. To reduce congestion in the city of Medan, the Medan city government held collaboration with Deli Serdang Regency and Binjai City; Trans Mebidang Bus was established to overcome the bottleneck. Therefore, the researchers are keen to find out the quality service of the bus through the public perception.