ERP SYSTEM SELECTION FOR SMALL MEDIUM ENTERPRISES (SMES): A SYSTEMATIC LITERATURE REVIEW

Abstract

ERP is a software that functions to manage and integrate various operational activities in a business. With the development of cloud computing, ERP has become affordable software for SMEs. Currently there are so many ERP products on the market, where most SMEs do not have IT resources who understand how to choose the appropriate ERP product. One of the success of ERP implementation is determined in the product selection phase, therefore it is very important to know what factors must be considered when choosing an ERP product. In this paper, we follow the Systematic Literature Review (SLR) research method, reviewed 51 articles, to explore criteria of selection ERP in SMEs. This paper classifies the ERP selection factors into five factors and is grouped between developed and developing countries. ERP selection factors for developed and developing countries are quite different. But in general, the most important factor to be considered is business functionality.