A Suggested Approach for Maintenance Performance Framework: An Aircraft Maintenance Organization as a case study

Abstract

This study developed a Maintenance Performance Measurement (MPM) framework aligned with a company's vision and maintenance strategy across management levels. SMART analysis was utilized as it ensures that monitoring and evaluation activities are focused, and progress towards goals and objectives can be tracked and evaluated. Eight key Maintenance Performance Indicators (MPIs) were selected based on literature and criteria set by a committee of eight managers. These indicators included outsourcing costs, accident/incident rates, customer quality complaints, rework order percentage, returning customer rate, employee satisfaction, maintenance plan compliance, and new customer addition rate. The framework aids maintenance managers in assessing and aligning maintenance strategies with corporate objectives and vision.