A consolidated DaaS model for situation-informed incident management

Abstract

From Fukushima Daiichi nuclear disaster to the recent India blackout, industrial incidents are inevitable and once occurred, their impact on the society and economy can be catastrophic. In an end user perspective, reducing such impact relies on not only efficient service recovery but also effective public communications. To achieve the latter, it requires instant resource sharing in a collaborative network where effective data sharing, integration and management are critical. However, this is not an easy-to-achieve task in a complex system which involves a number of stakeholders. In this paper, we describe a consolidated DaaS model based on our previous work, which can be used to support effective communications in emerging situations and sudden events driven by incidents. We also provide an implementation based on a case study focusing on power incident management in the UK's national electrical system to demonstrate the usefulness of the model. © IFIP International Federation for Information Processing 2013.