Residents' satisfaction with tourism and the European Tourism Indicator System in South Sardinia

Abstract

To make sustainable tourism a more concrete and operational concept, many sets of indicators have been proposed by both academics and policy makers. Among the latter, the European Tourism Indicator System (ETIS) was launched by the European Commission to monitor tourist destinations at a subnational level. To evaluate the social impact of tourism, the ETIS recommended the administration of a proposed questionnaire to the local residents. We conducted the survey administration of the ETIS questionnaire in an Italian seaside resort. In this paper, we report the main outcomes of the survey and propose their interpretation within the context of some of the theoretical frameworks described in the academic literature referring to the relationship between tourism and host communities.