Analyzing the Role of Emotional Intelligence in Employee Performance and Well-being: A Comprehensive Study

Abstract

Human beings are social in nature. They have emotions, feelings, likes and dislikes. All these have direct or indirect impact on their personal and professional life. Daniel Goleman introduced the emotional intelligence competency framework. The present article aims to analyze the role of emotional intelligence in performance and well-being of employees at workplaces. The study is targeted for bank employees working in Indian context. This paper examines the impacts of emotional intelligence (EI) on employee performance and well-being (EPW) at work. Currently, emotional intelligence, defined as a capacity to know oneself and others with a capacity to manage relationships, is considered to be of great importance in order to develop better work outcomes. This paper examines how different levels of EI differently affect an employee's productivity, job satisfaction, stress management, and interaction with other people at work. The study is descriptive in nature. The researcher has used secondary data (reports, databases, research articles etc.). The results indicate a strong positive relationship between high EI and better employee performance and well-being, thus emphasizing the importance of EI training programs. This study gives insight into how deeply EI would create an enriching work environment and assist organizations in building up a very robust workforce. Information available suggests that more focus on EI can be highly effective in the betterment of workplaces.