Comprehensive health care route through telehealth for the management of acute coronary syndrome

Abstract

Objective: To propose a comprehensive route of health care through telemedicine for the management of acute coronary syndrome. Method: The construction of the route is based on the literature review and the information obtained in focus groups with experts. Results: A comprehensive route of health care has been built for the management of patients with acute coronary syndrome. This comprehensive route of health care is diagrammed in a graphic notation that describes the logic of the steps, taking into account the following actors: the patient and their families, emergency care systems, telemedi-cine, first and second level of care hospitals, third levels of care with resolution capacity of acute coronary syndrome cases, and inspection surveillance and control authorities. Conclusions: The comprehensive route of health care supported in tele-medicine, is an innovative bet to improve processes in health care services. It can be understood as an alternative to the crisis faced by the sector in terms of financing, results and legitimacy, taking into account the positive effect of telemedicine on the provision and access to services, diagnostic and timely treatment, to overcome geographic distances, improve quality and contribute to the deployment of clinical practice guidelines.