The Factors Affecting Electronic Government Procurement (EGP) Implementation in Zambia’s City Councils: A case of the Lusaka City Council

Abstract

The Lusaka city council was used as a case in the research to identify the factors that hinder or facilitate the successful implementation of E-GP. A non-probability sampling technique, namely purposive sampling, was used, using a sample of 80 personnel and suppliers of the Lusaka city council. The research used a quantitative and qualitative approach with a descriptive research design. Data was gathered via a questionnaire and interview, and descriptive and inferential statistics were used to assess it. The results show that the benefits were confirmed by both the suppliers and the end users. They all stated that E-GP has reduced the time and cost of doing business for both bidders and procurement entities (PEs). It has also allowed equal opportunity to all bidders because it involves the free download of bidding documents, and bidders are only charged at bid submission. In the past, there was too much corruption, but the automation of the publication of tenders and contract awards has led to greater transparency in the procurement system. The results also show that personnel working in departments related to E-GP are not receiving the required support from superiors in using the e-government procurement system. The study further indicates there is limited reliable, affordable, and fast internet, which in turn is affecting e-government procurement at Lusaka City Council. Implementing e-procurement is faced with the most prominent challenge of poor internet at the institution. This study recommends, among other things, enhancement of the system and improvement of organizational culture to allow others to be part of the process. In addition, LCC should invest heavily in the system if they want to reap the benefits of its existence in the future.