Assessment of a hierarchical model using Partial Least Squares (PLS): The case of Enterprise Resource Planning (ERP) system continued usage

Abstract

This paper is an empirical study that highlights the usage of Enterprise Resource Planning (ERP) system among individual users. Questionnaire survey was carried out with measures gleaned from the literature. In this study we have proposed and tested a hierarchical reflective model of quality unlike other studies. The results support the higher order hierarchical reflective model tested using the Partial least Squares (PLS) software of SmartPLS. We further found support for all the hypotheses developed. Quality was a significant predictor of continuance intention and satisfaction. Satisfaction also drives continuance intention and mediates the effect of quality on the continuance intention relationship. Implications of the findings are further explored.