Internal Stakeholder Management in ZESCO Distribution Projects

Abstract

The study reported in this paper investigated internal stakeholder management in ZESCO distribution projects, recognizing the influence of stakeholders on both project performance and success. The objectives of the study were to: find out factors that influence stakeholder management on ZESCO distribution projects; establish the degree of influence of stakeholder engagement on the performance of ZESCO distribution projects; determine the impact of stakeholder mapping on the performance of ZESCO distribution projects; and describe the relationship between stakeholder management and the performance of ZESCO distribution projects. The objectives were achieved by employing a mixed method research approach, incorporating both qualitative and quantitative methods. The study sample encompassed ZESCO employees engaged in various distribution projects, and data was gathered through interviews and questionnaires. The findings underscored the critical role of effective stakeholder mapping, engagement and management in the success of ZESCO distribution projects. It was established that addressing internal stakeholders’ concerns and proper engagement positively influences project performance. Additionally, it was established that engaging internal stakeholders at various project stages improves project delivery. The findings also indicated that internal stakeholder mapping is valuable for project duration, cost management, environmental considerations, and conflict resolution.