Resilience assessment of system process through fuzzy logic: case of COVID-19 context

Abstract

The present work is undertaken as part of research studies aiming to provide sociotechnical systems with a decision-making tool that supports them in assessing the resilience of their processes. The ultimate objective is to fix the identified imperfections in order to steadily gain strength and effectiveness to cope with new and existing threats and challenges. In that respect, this paper presents a framework called 3R process whose goal is to calculate the resilience score for a process based on several parameters and grade it on the resilience scale. In order to achieve this, a fuzzy model has been put in place and graphic user interfaces have been designed so that the 3R process becomes an integral part of daily working practices. Finally, a real case company example in the context of COVID-19 is exposed towards putting into practice the proposed model.