Business re-engineering and organisational performance in Nigeria: A case study of First Bank Nigeria Plc

Abstract

Using paired data samples between 1986 and 2008, this study evaluates the impact of the re-engineering of operational processes on the performance of the First Bank Nigeria Plc. The performance of the bank was assessed focusing on growth, profitability and the extent of financial intermediation. The analysis of the data showed that the re-engineering project significantly, improved the profitability performance of the bank but not for growth and the extents of its financial intermediation. © Medwell Journals, 2011.