Effect of Application ISO 38200:2018 Chain of Wood Products Custody toward Paper Company Competitiveness in Borneo Island Indonesia

Abstract

The purpose of this research is to determine the effect of the implementation of the ISO 38200: 2018 management system on the competitiveness of companies for the paper industry. This research was carried out in several companies that use wood as raw material for production in Kalimantan Indonesia with a total of 263 company respondents who have implemented a management system ISO 38200: 2018. The research background is due to lack of research on the benefits of ISO 38200:2018 in wood companies in Borneo Indonesia. The data collection was carried out by distributing questionnaires on september until october 2019 and analyzing data processing use Structural Equation Model (SEM) and software Linear Structural Model (LISREL) version 8.70. The results show that the implementation of ISO 38200:2018 has significantly influenced business competitiveness such as increase customer satisfaction index, increase sales, increase productivity and safety and employee satisfaction.