Research-embedded librarians at a Saudi University: Assessment of actions, awareness, perceptions, and impact

Abstract

This article examined the research-embedded program implemented in 15 libraries at the Princess Nourah bint Abdulrahman University campus using multiple quantitative and qualitative assessment instruments. The quantitative measures included reference statistics obtained by gathering research-embedded librarians' (RELs) actions, as well as a web-based survey, which was administered to determine users' use of and satisfaction with RELs and services. The qualitative measure involved asking respondents to complete individual REL evaluation forms. RELs spent approximately 18,240 h to perform 5383 transactions of different research support services. Over 61% of users reported being aware of their RELs, 81.6% of whom were satisfied with services provided. The majority of faculty agreed that RELs treated them with respect, were responsive, and provided information in a logical manner. The overall satisfaction with services was encouraging; low user awareness of the embedded services suggests the need for marketing the program. This study demonstrates the value of academic librarians to their institutions beyond traditional work.