Using mediating metacommunication to improve accessibility to deaf in corporate information systems on the web

Abstract

In general, pre-linguistic deaf bilingual users have difficulty understanding the textual information available in web pages. Therefore, this paper focuses on the use of dialogs mediating the interaction of pre-linguistic deaf in a bilingual organizational context, identify possible breakdowns in communication between both user interface and web page system information, as in the use of mediation dialogues. In that context, we evaluated the interaction of users' activities navigation and data entry in the organizational system, investigating differences in interactive communication system with and without the use of mediation dialogues through tool Web Navigation Helper (WNH). The survey results identified that the development of communication strategies that meet the specific language of deaf pre-linguistic bilingual improves the quality of metacommunication, promoting accessibility during interaction with the system. © 2013 Springer-Verlag Berlin Heidelberg.