The Contribution of Workplace Incivility and Psychological Capital toward Job Stress

Abstract

Previously, a great stream of research is based on the study of workplace incivility and its impact on outcomes, but a very few studies were conducted to check the effect of different moderators and mediators that could affect the relationship of workplace incivility with outcomes. With the sample (N=100) of employees from telecommunication companies of Pakistan, current study carries out with the aim of exploring the effect of workplace incivility and psychological capital on job stress. We also examined the moderating influence of the psychological capital in the workplace incivility and job stress relationship. Self-administered surveys were conducted and results of the questionnaire were analyzed by using SPSS software. Results provided good support for the proposed hypothesis. While workplace incivility was associated positively with job stress, psychological capital had a significant relationship with job stress. As hypothesized, the result for the moderation was counter to expectation where incivility, job stress relationship was stronger when psychological capital was high. Our study provides a few approaches into the generalizability ideas and concepts such as workplace incivility and psychological capital in Faisalabad. However, there is a need to make further efforts to expand and test complex models in different cultural contexts.