System Analysis and Design of Patient Information System Using Design Thinking Methodology

Abstract

—In the Philippines, healthcare facilities, mainly those financed by the government, are commonly overcrowded or overbooked, resulting in prolonged patient wait times and delays in patient service. The requirement to fill out registration paperwork by hand lengthens the procedure and impacts patient satisfaction. The researchers employed a design thinking technique that includes empathy, define, and ideate phases to further examine the current system's requirements to make it more convenient and optimize data flow. The researchers were able to identify non-value-added operations that may be removed by restructuring the present patient information systems used in public hospitals using interviews, surveys, and analytical tools and procedures. As a result, the researchers were able to create a proposed plan that is more efficient in data management and flow. The concept of employing medical cards (MediCard) with a QR code inscribed on the front was developed in order for patients to receive medical care immediately and for hospital employees to do their tasks properly. It is concluded that multiple stages of analysis enabled the researchers to develop a more comprehensive system design.