Authorised Service Centre vs General Workshop: Consumers' Preference of Car Maintenance

Abstract

There are more issues surrounding general workshops (GWs) compared to authorised service centres (SCs) especially concerning consumerism. Regardless, GWs still hold equal market share and have sustained their businesses. This article discusses car users' preference of maintenance involving SCs and GWs. Additionally, current government initiatives and the future of automotive workshops in Malaysia are also discussed.