PERPADUAN COBIT 4.1 DAN BALANCED SCORECARD DALAM MENILAI TATA KELOLA PERGURUAN TINGGI

Abstract

In the development of educational institutions, the role of information technology (IT) is largely determined. At STIMIK Sepuluh Nopember Jayapura there was a problem that institutions tended to not realize the importance of service orientation. One of the most important processes in implementing IT governance is by conducting an evaluation that aims to determine the extent of institutions in implementing good governance. This study explains how an educational institution to improve orientation and service in higher education. The Balanced Scorecard is a good framework for assessing Organizational performance. The calculation of COBIT and the Balanced Scorecard provides a benchmark for the customer perspective that can be used as a reference for management in an institution that wants to make improvements specifically to improve service orientation. This study has a way to improve the maturity level that can be used as a reference by institutions in developing IT governance that is in accordance with COBIT best practices 4.1. In this study concluded that the maturity level of the governance of the institution when it is at level 2 with an average value of 2.48.