Assessing the Success of Village Asset Management Systems: An Employee Perspective

Abstract

This study aims to examine the success of Village Asset Management Systems (VAMS). The measurement uses the Delone McLean success model (D&M model), which provides six interrelated dimensions of information system success: system quality, information quality, service quality, intention to use, user satisfaction, and net benefits. 112 respondents who had used the VAMS application were surveyed, and data was analyzed using the structural equation modeling (SEM) technique. We find that information quality, system quality, and service quality are significant determinants to increase the VAMS application's user satisfaction. The intention to use positively impacts user satisfaction of the VAMS application. Furthermore, both intention to use and user satisfaction effectively increase the net benefits of the VAMS application. On the other hand, although system quality has no impact on the intention to use VAMS applications, interestingly, when we did a split sample test based on the knowledge transfer method in the VAMS implementation process, all dimensions on the D&M model were well-proven and validated. Finally, this study also demonstrates that information quality and service quality positively affect intentions to use the VAMS application in the context of a mandatory government information system.