Implementation of Population Administration at the Malang Regency Population and Civil Registration Office, Indonesia

Abstract

As a developing country, Indonesia is experiencing problems related to the large population with uneven distribution. In responding to issues related to people, the government tries to carry out an accurate population data collection. The management of population data collection is the responsibility of the city/district government, where the implementation starts from the village as the spearhead of population registration. When information and communication technology development was relatively rapid, thePopulation Administration Information System was formed, structured as an information system based on procedures and technology base. Every population event requires valid evidence for administration and recording. But in reality, not all residents feel the ease of accessing these services. Another problem is the centralization of all population administration services, which are only carried out at the Office of Population and Civil Registration, causing crowded queues considering many visitors every day. This study aims to describe and analyze the implementation of the Resident Identity Card management service based on the Malang Regency Regional Regulation Number 13 of 2018 concerning the Implementation of Population Administration at the Malang RegencyPopulation and Civil Registration Office and the factors that support and hinder it. The method used is the descriptive qualitative method. The approach used is more subjective by collecting information through interviews. In implementing the Resident Identity Card management service at the Department of Population and Civil Registration of Malang Regency, several administrative policy problems were found that were less flexible, including rotation of service officers and limitations of the internet network.