Integration between educational institutions and services in the mental health support matrix: perception of professions involved in matrix support

Abstract

Objective: to discover how mental health matrix support through integration between educational institutions and health services is perceived by the professions involved in that support matrix. Method: this exploratory, qualitative study of six support matrix professionals at a Psychosocial Care Center and a Family Health Support Center was conducted through semi-structured interviews, after approval by the research ethics committee of the institution involved. Results: prominent positive perceptions included improved relationships/communication, better-informed care, fewer referrals to specialized services by family health strategy teams, greater sensitivity towards mental health care, improved receptiveness/risk stratification, formulation of individualized therapeutic plans, progress in surpassing the biomedical model, and greater professional autonomy. However, difficulties were encountered in introducing matrix-based support: poor adherence by matrix support staffs and overwork. Final remarks: matrix support for mental health care integration of teaching and health services has been helping to deconstruct the biomedical model and is reflecting positively in the practice of those involved in the support matrix.