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Scaling up chatbots for corporate service delivery systems

Communications of the ACM
DOI: 10.1145/3446912
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Abstract

A future-state architectural strategy designed to support chatbot integration with service delivery systems.

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APA

Barros, A., Sindhgatta, R., & Nili, A. (2021, August 1). Scaling up chatbots for corporate service delivery systems. Communications of the ACM. Association for Computing Machinery. https://doi.org/10.1145/3446912

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