IT Governance Audit and Determination of Work Priorities Using Analytical Hierarchy Process: Case Study the Government of North Maluku, Indonesia

Abstract

In the planning stage of IT Governance, there are problems that are found, namely, how to recommend an order of improvement for given work priorities so that it matches the needs of the existing conditions. The goal to be achieved is to be able to provide recommendations in order of work priority, using Analytical Hierarchy Process (AHP). The results of the study are work priority recommendations that can be used as material for consideration at the ICT Department in the Government North Maluku, Indonesia. The results of the analysis give the 1st recommendation is the optimization of information technology utilization ranks highest with AHP score of 0.172, 2nd for improving the quality of apparatus resources with AHP score of 0.147, office administration services with a score of 0.119, third-order, improvement of communication and information and the use of mass media with a score of 0.117, and the last one is increasing the quality of public services with a score of 0.116. So that the recommendations for improvement in the order of work priorities can be an IT governance guide in the Government of North Maluku to move forward.