Measuring the effectiveness of assertiveness training: An analysis of issues and a proposed model

Abstract

The present study examines 2 kinds of confusion in published research on effects of assertiveness training (AT): (a) confusion between the effects of training on acquisition of assertiveness and the effects of acquired assertiveness on other psychological variables, and (b) confusion between assertiveness and aggressive communication. First, in response to criticism that the definition of assertiveness is ambiguous, assertiveness was defined as communication skills and a stance grounded on both self-respect and respect for others. Second, because asserting oneself without respect for others is aggressive communication, such assertiveness should be differentiated from assertiveness that does respect others and considered to be a mutually exclusive type of communication. Only when assertiveness can be measured without containing any aggressive communication will it be meaningful and interesting to examine how assertiveness can serve as the basis for constructing good relationships, facilitating social reforms, improving task performance, and so on.