The role of information technology human Capability in the Implementation of Information Technology Governance (ITG): A systematic literature review on Malaysian organizations

Abstract

This study reviewed articles on information technology governance (ITG) in the Malaysian context and categorized the issues found in ITG implementation according to organizational-related and human-related issues. It further analysed the impact and role of information technology (IT) human capability in ITG implementation in developing countries like Malaysia, which is still in the infancy stage of ITG. This study found that most organizations in Malaysia are not only facing organizational-related issues but also human-related issues as well. However, there are insufficient studies on how implementation issues between organization and humans are interrelated. The roles of IT human capability in ITG implementation has been heavily underrated as most studies focused on ITG mechanisms and the impact of ITG on firm performance. Issues highlighted in past studies were summarized and used to explain the roles of IT human capability in ITG implementation. The findings revealed that the number of issues reported in the human-related category was slightly more than organizational-related issues. This study explains the role of IT human capability in ITG and reduces the ambiguity of IT human capability in ITG for future research activities.