The Challenges and Benefits of Co-Production Models in Public Services in Makkasar City

Abstract

This study aimed to develop a recommendation model for the co-production of public services based on community shelters, involving collaboration between the government, community organizations, NGOs, shelter leaders, and the private sector in Makassar City. The objective was to improve the quality and accessibility of public services by utilizing the knowledge and networks of service users. The study utilized a qualitative approach, including observation, document review, and interviews with key informants from the local department of Women’s Empowerment and Child Protection and shelter administrators. The data analysis followed a qualitative method involving data organization, selection of analysis units, identification of categories and themes, analysis and interpretation, verification, and reporting. The results and discussions present a recommended model for the co-production of public services in community shelters in Makassar City, emphasizing the need for social readiness, effective communication, and trust-building among stakeholders. The study also highlights the challenges of implementing co-production, such as conflicting interests, complex coordination, and the importance of understanding the behavior and motivations of the involved actors. The proposed model aims to enhance collaboration between the government and community to provide sustainable solutions to shelter-related issues and improve the well-being of residents. Keywords: public services, collaboration, shared decision-making