Platform design framework: conceptualisation and application

Abstract

Technological platforms enable actors to connect their resources across markets, creating value through complementarities and network effects. The design choices related to different aspects of a platform are crucial for ensuring value creation. Building on earlier literature, we have developed a framework for platform design, involving four elements: 1) platform architecture, 2) value creation logic, 3) governance, and 4) platform competition. Using a design science approach, we provide an empirical illustration of design choices in the Mobility-as-a-Service (MaaS) platform DORA. The study presents an overarching framework for platform design, with an empirical use case illustrating its applicability.