Brief assessment of pharmacist-patient communication efficiency in romanian pharmacies

Abstract

The pharmacist is the final specialist in the triad physician-pharmacist-patient, but has maybe the greatest responsibility in the success of the treatment. This research is aimed mainly to evaluate the efficiency of the communication level between the pharmacist and the patients in Romanian pharmacies. The questionnaire method was applied in the period between April 2016 and May 2016, 689 patients were randomly selected at the exit of pharmacies. The results of the survey indicated that the communication with the patient need to be optimized through multi-question inquiry and drug-related advice: how to administer the medicine, doses, common side effects and treatment-appropriate diets. Also, a discontinuity regarding the professional relationship with the patient was also observed. Generally, the estimated level of communication efficacy with the patient reaches approximately 64%. The challenge of the future for the pharmacists should be a pharmaceutical care practice in accordance with patient individual needs based on a more efficient communication.