The Mediating Effects of Duty Orientation on the Relationship between Perceived Organizational Support and Organizational Citizenship Behavior in the Public Banks of Egypt

Abstract

Organizational citizenship behavior is a key aspect of employees' discretionary behavior, and is very crucial in bank activities. This study aims to examine the impact of perceived organizational support (POS) on organizational citizenship behavior (OCB) through mediating duty orientation (DO). Survey data from 403 employees in public banks indicated that DO play partial mediating role in the relationship between POS and OCB. Moreover, POS has positive and significant influence on both DO and OCB; DO also has positively influenced on OCB. In the light of findings, the study discussed number of theoretical and managerial implications.