Low-code platforms in BPM: How workflow and rules engines enable citizen development

Abstract

Low-code platforms are revolutionizing Business Process Management (BPM) by enabling citizen developers—non- technical users with a deep understanding of business needs—to design, modify, and automate workflows without requiring extensive programming skills. These platforms use intuitive drag-and-drop tools and visual interfaces to simplify process development, removing traditional barriers to innovation. This article delves into the transformative impact of workflow and rules engines within low-code platforms, which streamline operations, cut costs, and boost productivity. By exploring real-world applications, such as customer sup- port and supply chain management, and addressing challenges like governance and scalability, this piece highlights how low-code BPM fosters collaboration between business and IT teams. Finally, it looks at future trends, such as AI-driven process optimization and hyper automation, cementing low-code platforms as indispensable tools in driving organizational success in a rapidly evolving digital landscape.