Transforming the workplace: Unified communications & collaboration usage patterns in a large automotive manufacturer

Abstract

The business communications landscape continues to change dramatically as a plethora of communications channels and devices become available and mature. Unified Communications and Collaboration (UC& C), the integration of multiple communication channels and collaboration technologies, represents innovation in the communications technology space. The promise of UC& C is that it will increase productivity, spur innovation, and improve collaboration by providing an infrastructure that supports the rising knowledge economy, the digitally connected enterprise, and the virtual work environment. This study examines the usage patterns of employees following the implementation of a UC& C platform within a large automotive manufacturer, namely General Motors. The results indicate that UC& C has had a positive impact on both business and employees and offers the potential to leverage the benefits of rich collaboration, interactive experience, and human intelligence to transform the workplace.