The Incidence of Information Technologies on the Profitability of Service Firms

Abstract

The main objective of the research is to measure the influence of information technologies, management practices, knowledge management and training on the financial performance of companies in the service sector. Non-experimentation in the design has been chosen, reaching the correlational level and it has been framed in the quantitative procedure. Official sources of secondary data were used, from the period 2011-2017. The results were obtained using panel data analysis, following the production function proposed by Cobb-Douglas, in addition, regressions have been used in the long-term analysis. Demonstrating through the results that making investments in IT allows obtaining better profitability indicators, as well as knowledge management moderates the relationship in the long and short term.