Design as collaborative connection between user, technology and cultural context

Abstract

Contemporary society is characterized by changes that affect the way we interact with the surrounding environment, in everyday life as well as in the fruition of Cultural Heritage. We are witnessing digital transformations that change the methods of communication and offer new forms of information and dissemination of knowledge, through technological devices that improve the quality and experience of use as well as ensuring monitoring, enhancement and protection of the Heritage. Technological innovations, combined with new forms of interaction and dissemination of information that respect and guarantee accessibility and usability, become essential factors in order to support new ways of awareness and knowledge of culture. The paper gives an overview of digital and robotic systems able to establish new forms of dialogue and promotion of knowledge, through an interaction aimed at accessibility, inclusion and definition of new forms of shared and participatory creativity in which different knowledge and experiences converge. Through a critical-analytical analysis of these systems it will be possible to define the role of design in the configuration of new forms of communication and modes of interaction in order to improve the enhancement and enjoyment of Cultural Heritage. The new possibilities dictated by technological innovation represent the development tools for new models and processes of redefinition of the Cultural Heritage sector and design as an innovator becomes the "tool" for connecting the user, the technology and the context in which it benefits, thus increasing the experiential value and the dissemination of content to a wider audience.