Performance Management of IT Professionals: A Humanistic Model

Abstract

Nowadays society has transformed performance-related issues into situations that are merely focused on goals and competitiveness, which generates, in IT professionals, the feeling of being under constant pressure due to the need for immediate delivery of results. For this reason, Human Performance Management has become an increasingly essential process inside organizations, through which it is possible to improve, among other things, efficiency, productivity and satisfaction of employees. Its benefits are even more evident in areas such as Information Technology (IT), where evolution, complexity and uncertainty are ever-present factors. Based on this scenario, this study proposes a performance management model for IT professionals, linked to the philosophical current of Humanism and addressing aspects such as equality, respect, participation, competency and personal development. Thus, this research intends to have a positive effect on IT performance (individual/team/organizational), humanizing the relationship between IT employees and their organizations.