Abstract
More and more public attentions have been paid to hospital service quality nowadays. Improving the quality of hospital service can ease the current tension in the doctor-patient relationship, as well as enhance the hospital's competitiveness. The paper is aimed to propose a comprehensive plan to improve the service quality of hospitals. We analyzed the reasons for low service quality of hospitals in detail, and put forward a series of appropriate strategies. Especially, we emphasized the importance of the application of information tools and the improvement of the satisfaction of medical staff.
Cite
CITATION STYLE
Yang, J., Chen, X., & Sun, Z. (2015). Improvement Strategies for the Service Quality of Hospitals. In Proceedings of the International Conference on Logistics, Engineering, Management and Computer Science (Vol. 117). Atlantis Press. https://doi.org/10.2991/lemcs-15.2015.299
Register to see more suggestions
Mendeley helps you to discover research relevant for your work.
