Wellness in your pocket: Update your health

Abstract

To build a system of sustainable healthcare, a private health insurance company in Latin America developed custom programs focused on achieving better solutions and delivering enhanced healthcare value to their members. The program developed is called “Update your health” (in Spanish “Tu Bienestar al Día”) which means a way to keep members demographic and health status updated. The program, which use Information and Communication Technologies, enable members to manage their health risks by monitoring their health status and mitigating any risk. This is achieved through coordinated activities and help improve their health and quality of life. The insurance company take advantage of each contact with members to solve their health concerns and integrate their health information with their risk management. This paper describes the “Update your health” program five months after its implementation among members who required preventive services through screening tests, imaging, and medical consultation.