The Effects of Crowding Towards the Domestic Tourist Satisfaction at Pangkor Island

Abstract

The crowding is a multiple dimensional concept which produced by human (visitors and tourists) or physical appearance. Nevertheless, the crowding is seen as an undesirable impact to the satisfaction of tourists in tourism attraction. The purpose of this study is to find the consequence of crowding towards domestic tourist’s satisfaction at Pangkor Island. Therefore, two objectives of this study: i) to identify the factor that influence the crowding at study area from domestic tourist perspective, ii) to analyze the effect of crowding towards the domestic tourist satisfaction at study area. This study is using quantitative technique which 384 questionnaires were distributed to the domestic tourists as respondents at Pangkor Island. The findings showed that the factors of accessibility were influenced of crowding at Pangkor Island. A part of that, the majority of respondents stated that the attraction and accessibility was the elements which effect the crowding towards the domestic tourist satisfaction at Pangkor Island. This study may inspire the stakeholders in handling the numbers of tourists for ensure it will not give negative impacts to Pangkor Island.