Examining The Factors Affecting Employee Performance of Higher Education Institution Employee in The New Normal Era

Abstract

Job performance is one of the concerns of any organization, as it is one of the critical determinants of its success. Over the past decades, researchers gained much interest in explaining employee performance. This present study aims to contribute to the literature by examining the factors influencing employee performance and the mediating role of work discipline and job satisfaction in the context of higher education organizations. This research employs Social Exchange and organizational commitment theories to build the proposed framework. Data collected through a self-administrative survey at the higher education institution was used in this study. The sample of this research consists of 151 employees, both administrative staff and lecturers. The structural equation modeling results show that organizational commitment, work, and work discipline positively influence employee performance. In contrast, work environment and job satisfaction do not influence employee performance. The result also highlights that the work environment influences discipline, organizational commitment, and environmental job satisfaction. Moreover, the mediating role of job satisfaction and work discipline was found in this study. Furthermore, besides the direction for future research, this work contributes to the literature and organizational practice.