Content validity and telemedicine satisfaction measures

Abstract

Confirming the relevance of measures through content validity can be among the most important but often over-looked aspects of measurement design. With the growing need to evaluate telemedicine satisfaction it is important that researchers pay more consideration to the relevance of measures used to represent studied constructs. This research discusses a content-validity effort using a formative approach for designing measures. By presenting insights gained during this process this research contributes to the knowledge by demonstrating both the importance and challenges of content validity and measure development in practice. Results identify several issues with differences in non-expert views, measurement modifications, participant matching strategies and form usability.