Scaling Process Mining to Turn Insights into Actions

Abstract

This final chapter reflects on the current status of the process mining discipline and provides an outlook on upcoming developments and challenges. The broader adoption of process mining will be a gradual process. Process mining is already used for high-volume processes in large organizations, but over time process mining will also become the “new normal” for smaller organizations and processes with fewer cases. To get the highest return on investment, organizations need to “scale” their process mining activities. Also, from a research point-of-view, there are many exciting challenges. On the one hand, many of the original problems (e.g., discovering high-quality process models and scaling conformance checking) remain (partly) unsolved, still allowing for significant improvements. On the other hand, the large-scale use of process mining provides many research opportunities and generates novel scientific questions.