A Corpus Study on the Difference of Turn-Taking in Online Audio, Online Video, and Face-to-Face Conversation

Abstract

Daily conversation is usually face-to-face and characterized by rapid and fluent exchange of turns between interlocutors. With the need to communicate across long distances, advances in communication media, online audio communication, and online video communication have become convenient alternatives for an increasing number of people. However, the fluency of turn-taking may be influenced when people communicate using these different modes. In this study, we conducted a corpus analysis of face-to-face, online audio, and online video conversations collected from the internet. The fluency of turn-taking in face-to-face conversations differed from that of online audio and video conversations. Namely, the timing of turn-taking was shorter and with more overlaps in face-to-face conversations compared with online audio and video conversations. This can be explained by the limited ability of online communication modes to transmit non-verbal cues and network latency. In addition, our study could not completely exclude the effect of formality of conversation. The present findings have implications for the rules of turn-taking in human online conversations, in that the traditional rule of no-gap–no-overlap may not be fully applicable to online conversations.