Ethical Use of Web-based Welfare Technology for Caring Elderly People Who Live Alone in Korea: A Case Study

Abstract

This study examined ethical ways to use welfare technology in a situation where the demand for non-face-to-face welfare services using Cloud based healthcare systems had increased rapidly in caring for elderly people who live alone. Through focus group interviews with social workers related to the care of elderly people who live alone, in-depth interviews were conducted on the current situation, problems, ethical issues, and development directions arising in the implementation of welfare technology. The main areas of interest were focused on improving safety in caring them using IoT technology and enhancing emotional support in preventing lonely deaths using companion robot and AI speaker. Issues such as the need for individualization, clientcenteredness, privacy, self-determination, competence, informed consent, right to know, convenience, and advocacy were identified as important ethical considerations related to use of welfare technology. The research results suggested that various stakeholders should participate in the development of ethical indicators and welfare technology for the ethical use of welfare technology.