Conflict and Conflict Resolution among the Medical and Nursing Personnel of Selected Hospitals in Hail City

Abstract

The study determined the different types of conflict experienced by medical and nursing personnel of King Khaled Hospital (KKH), Hail General Hospital (HGH) and Maternity and Children's Hospital (MCH) in Hail City and compared the conflict resolution strategies they utilized. A researcher-made instrument that included respondent demographics, frequency of types of conflict encountered by the respondents at the workplace and the Conflict Self-Assessment test by Hurst that determined conflict resolution strategies was used for data-gathering. The presence of a statistically significant difference was observed in: (1) the means at which types of conflict were experienced by the respondents in each hospital; (2) the conflict resolution strategies utilized by the respondents within KKH and HGH when grouped according to gender; (3) the conflict resolution strategies utilized by the respondents within HGH when grouped according to profession and age; and (4) the conflict resolution strategies the respondents between the selected hospitals utilized when grouped according to their demographic profile. Hospital administrators need to implement specific interventions in medical and nursing personnel supervision and management geared toward enhancing conflict resolution and foster teamwork in the workplace at the individual, departmental and organizational levels.