Impact of Psychological Contract Breach and Psychological Contract Fulfillment on Employees’ Intention to Quit In Telecom Sector of Pakistan

Abstract

The paper is proposed in order to examine the relationship between psychological contract breach and fulfillment on employees’ intention to quit. It seeks to present two simultaneous hypotheses, based on theoretical relations effects of all the three variables (psychological contract breach, fulfillment and intention to quit). Design – The data was collected from a sample of 300 employees in telecom sector of Rawalpindi/Islamabad, Pakistan. Correlation/Regression analysis was used to explore the relationships between psychological contract breach, fulfillment and employees’ intention to quit. Findings – A positive relationship was found between psychological contract breach and intention to quit behavior of employees and a negative relationship between psychological contract fulfillment and intention to leave. Research limitations/implications –Future research can however focus on the conditions under which psychological contract both breach and fulfillment will have an impact on employee's intention to leave the organization.