Security Operations Management

Abstract

This chapter discusses the need for training and personnel development. The initial contact of a new employee with a formal organization is also discussed. Because of the complexity and diversity of security management tasks, adequate initial training for security personnel is required. This may be supplemented by in-service training for operational workers. Successful training ensures that employees meet the short-term needs of the employer, while further development enhances their long-term skills and career paths. Managers and executives also require further development through education at conferences, seminars, and academic courses. Training should be planned to achieve or exceed the objectives of the employer. A variety of training methods can be considered to meet the requirements of cost-effective learning. In most organizations, entry-level training receives the greatest attention. System-based training allows managers to identify specific segments of instruction as problematic for trainees. Such training material can be reworked to facilitate learning comprehension. Workplace training requires validation and review as well as long-term evaluation and follow-up.