Application of the IUE-SSC model in the information service industry

Abstract

The extensive amount of academic work devoted to supply chain management, but the structure of service supply chains still remains unexplored. The aim of this study is to explain this gap with regard to the unique nature of the services industry. Based on SCOR model andELLRAM service supply chain model, this study introduces the IUE-SSC model for service supply chains and applies it to the information service industry. The results of this study are relevant both to practitioners in the information services industry and to researchers conducting further studies in the field. © 2013 Asian Network for Scientific Information.