Organização dos serviços na atenção à saúde da idosa: Percepção de usuárias

Abstract

The aim of this study was to ascertain the factors that interact in care for elderly women in the municipality of Mossoró, Rio Grande do Norte, Brazil, from the users’ perspective. This study took a descriptive and qualitative approach and was carried out among women aged 60 years or over who used the primary care services selected for this study. From analysis on testimonies, three categories emerged: reasons for seeking the healthcare service; medical guidance received from the healthcare service and everyday problems faced on seeking services. Quality of care for elderly women requires trained workers, reduction of bureaucratic obstacles and continuous linked-up actions and practices that take into account elderly women’s desires and expectations.